Knowledge Management foundations in the Design of the São Paulo State Institute of Weights and Measures (IPEM-SP) Quality Infrastructure Portal: Strategies and Challenges |
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| Robson S. da Silva, Roberto A. Filho, Marcos Oliveira Junior, Eduardo Mario Dias, Maria Lídia Rebello Pinho Dias |
- Abstract:
- This paper presents the conceptual, methodological, and technological foundations for a Knowledge Management (KM) model aimed at the digital transformation of the Quality Infrastructure (QI) ecosystem. As a case study, it examines the Quality Infrastructure Services Portal (PSIQ), currently under development by the Sao Paulo State Institute of Weights and Measures (IPEM-SP), at Technology Readiness Level 2 (TRL2). Using a qualitative, exploratory, and applied approach, the study supports the transition of the portal to TRL3. Classical KM models (SECI, DIKW, APO, and Cynefin) are employed to structure knowledge flows, while enabling technologies—such as Intelligent Virtual Assistants, Semantic Search, Big Data & Analytics, and Robotic Process Automation—are mapped to sustain operationalization. The results indicate that PSIQ can function as a cognitive digital platform for regulatory knowledge, institutional memory, interoperability, and strategic learning. The paper concludes with recommendations to consolidate KM as a strategic function in the digital transformation of QI in Brazil.
- Download:
- IMEKO-TC6-2025-052.pdf
- DOI:
- 10.21014/tc6-2025.052
- Event details
- IMEKO TC:
- TC6
- Event name:
- TC6 M4Dconf2025
- Title:
2025 IMEKO TC-6 International Conference on Metrology and Digital Transformation
- Place:
- Benevento, ITALY
- Time:
- 03 September 2025 - 05 September 2025